• Facebook
  • RSS Feed
  • Instagram
  • LinkedIn
  • Twitter
Nov 042013
 

file0001089198744 (Custom)I helped a colleague with this just the other day, and it’s quite interesting. The issue was that the Enterprise Vault Indexing Service on his Enterprise Vault 10 server would not start. He would get a pop-up saying that the service started, then immediately stopped. I had a quick look at the event log on the server, and spotted this:

 

The event logs:

 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 30.10.2013 14:50:18
Event ID: 41299
Task Category: Index Admin Service
Level: Information
Keywords: Classic
User: N/A
Computer: L1-EV10-11.domain1.forest1.lab.quadrotech-it.com
Description:
The Indexing Service is pending initialization.
Requesting additional time for initialization routines....
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 30.10.2013 14:50:39
Event ID: 41293
Task Category: Index Admin Service
Level: Error
Keywords: Classic
User: N/A
Computer: L1-EV10-11.domain1.forest1.lab.quadrotech-it.com
Description:
The Enterprise Vault installation is currently in maintenance mode and consequently unable to process your request. Maintenance mode was initiated because [System Administrator requested shutdown]. (ID: CORE_MAINTENANCE_MODE)
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 30.10.2013 14:50:39
Event ID: 41298
Task Category: Index Admin Service
Level: Information
Keywords: Classic
User: N/A
Computer: L1-EV10-11.domain1.forest1.lab.quadrotech-it.com
Description:
The Indexing Service has stopped (10.0.3.1090).

So, I thought: “Test environment, that’s fine, let’s reboot”.

After the reboot… same issue! I happened across a forum post from earlier in this year, and whilst it doesn’t explain things entirely, removing the two files did fix the issue.

Note: The only thing that changed recently was VM host upgrades, and VSphere Client Upgrades… and this seems to have been the only thing affected.

If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)