As Enterprise Vault Administrators we often forget that to the end-user what they see is very different to what we see every day. They usually see parts or all of the Outlook Add-in, whereas we stare at the Vault Admin Console. So, what does the Outlook Add-in look like? For those that aren’t familiar read on:
First of all there is the toolbar, or ribbon. The toolbar is present in Outlook 2003 and Outlook 2007, and looks like this:
In Outlook 2010 and later, then there is the ribbon, and that looks like this:
The buttons that a user is sees is dictated by the Desktop Policy that applies to them.
The next thing that users usually see is the Vault Cache setup wizard. That looks like this:
Users are also likely to see the Vault Cache synchronisation pages. They look like this:
The tabs that users see in the Vault Cache dialog can be customised by policy.
Unfortunately sometimes end-users see the Vault Diagnostics window, which they get show how to get into if they have an issue that needs troubleshooting. The diagnostic window looks like this:
The ‘Vault Information’ dialog which they can click on at the bottom left hand corner of the Vault Diagnostic window will offer more detailed information:
Many organisations roll out Virtual Vault for end-users. In the Outlook 2003/2007 interface that looks like this:
You can see that the interface is just like Outlook’s native interface to email items.
In Outlook 2010 it also looks very good:
Outlook 2010 also has what Microsoft term the backstage view. That looks like this:
If a user clicks on the ‘Configure Vault Cache’ link at the bottom then they are taken to the Vault Cache synchronisation dialogs. If the user clicks on ‘Additional Support information’ over on the right hand side then they are shown the Vault Information dialog that we saw earlier.
In the next part I will show you how the remaining part of the Outlook Add-in appears to end-users.