• Facebook
  • RSS Feed
  • Instagram
  • LinkedIn
  • Twitter
Jul 062012
 

This morning I was installing the FSA Agent on to a freshly installed Windows 2003 SP 2 server. It was failing near the end and rolling back. The only error was that it said “The installation was interrupted”.

I read a few forum posts which suggested running NewSID, if the machine was a cloned/vm-image. Well, mine wasn’t. It was a nice fresh install from the DVD.

I ran :

msiexec /i name-of-msi.msi /l*V c:\install.log

I started to browse up from the bottom to where the rollback was started, and spotted this :

DIFXAPP: 'CustomActionData' property 'ProductName' is Symantec Enterprise Vault - FSA Agent.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Symantec Corporation.
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: evmf.inf: checking signature with catalog 'C:\Program Files\Enterprise Vault\drivers\evmf.cat' ...
DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'evmf.inf' ('C:\Program Files\Enterprise Vault\drivers\evmf.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)
DIFXAPP: INFO: Successfully removed {9BBEE86F-666A-4735-A1CF-2847669D3CEE} from reference list of driver store entry 
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x800B0100)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Enterprise Vault\drivers\evmf.inf
DIFXAPP: InstallDriverPackages failed with error 0x800B0100
Action ended 12:06:40: InstallFinalize. Return value 3.

My machine was literally Windows 2003 SP 2.. no other updates, and the NIC is hostonly. I can only imagine that this operation requires a connection out to the internet to validate the signature, and it’s failing, and therefore failing the install overall.

I powered off the virtual machine, added a NAT network (to go along side the host only one), and powered it back up.
Bingo the installation runs through with no problems!

 

If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)