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Jul 062012

This morning I was installing the FSA Agent on to a freshly installed Windows 2003 SP 2 server. It was failing near the end and rolling back. The only error was that it said “The installation was interrupted”.

I read a few forum posts which suggested running NewSID, if the machine was a cloned/vm-image. Well, mine wasn’t. It was a nice fresh install from the DVD.

I ran :

msiexec /i name-of-msi.msi /l*V c:\install.log

I started to browse up from the bottom to where the rollback was started, and spotted this :

DIFXAPP: 'CustomActionData' property 'ProductName' is Symantec Enterprise Vault - FSA Agent.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Symantec Corporation.
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: evmf.inf: checking signature with catalog 'C:\Program Files\Enterprise Vault\drivers\evmf.cat' ...
DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'evmf.inf' ('C:\Program Files\Enterprise Vault\drivers\evmf.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)
DIFXAPP: INFO: Successfully removed {9BBEE86F-666A-4735-A1CF-2847669D3CEE} from reference list of driver store entry 
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x800B0100)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Enterprise Vault\drivers\evmf.inf
DIFXAPP: InstallDriverPackages failed with error 0x800B0100
Action ended 12:06:40: InstallFinalize. Return value 3.

My machine was literally Windows 2003 SP 2.. no other updates, and the NIC is hostonly. I can only imagine that this operation requires a connection out to the internet to validate the signature, and it’s failing, and therefore failing the install overall.

I powered off the virtual machine, added a NAT network (to go along side the host only one), and powered it back up.
Bingo the installation runs through with no problems!


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