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Mar 312012
 

I am very, very, very familiar with the Enterprise Vault Outlook Add-in, but, not so much the Enterprise Vault Add-in for Mac OSX.  I’m getting there with it, but I’ve not really had to troubleshoot any issues (which is a good thing, perhaps!?!). 

One of the things that you always, always, always need to do is to look at the log file which is produced (either by the OSX Add-in or the Windows + Outlook Add-in). 

To do this on a Mac, you can do the following :

Click on Spotlight

Search for Console

Click it to open it

Click on File -> Open, and in the drop down list of locations, choose Logs

Highlight and select the Enterprise Vault log file

Or you can navigate to the following location in Finder:

/Users/username/Library/Logs

Open the EnterpriseVault.log file (in TextEdit, for example)

(You have to ensure you have show-hidden-files enabled to be able to get into it this second way)

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