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Jul 052011
 

There is almost always something that I forget to do when I set up a new Enterprise Vault server.  You would think I would have a nice checklist to follow, but I don’t.  I never got around to creating one .. yet.  I was struck down by this again the other day.  I setup a new server, all was working well, and after testing archiving and retrieving of a few items I loaded up the mailbox with 10,000 items, and archived them all.

Next I enabled Vault Cache, but I just could NOT get the thing to synchronise any content at all

In the end, after much troubleshooting I discovered the cause.  I had not set a cache location on the server properties :

cache-blank

Useful to know..  difficult to track down !  This is what the client sees :

synchstuck

The Header / MDC synchronisation completes, the content just sits there saying “synchronising”…. forever.

Reference :

http://www.symantec.com/business/support/index?page=content&id=TECH163534

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