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May 132011
 

A colleague of mine in the UK reminded me about this issue just today.  The issue is that you have a nice working Enterprise Vault 8 SP 4 client installation with Virtual Vault, and you upgrade to the client extensions to 9.0 or 9.0.1, and the Virtual Vault node in Outlook disappears.

My colleague wanted to know if I had seen, and it definitely rung bells!

I eventually tracked it down, and it might be something that customers encounter.  Here is a reference explaining it visually and linking to the fixes :

 

http://www.symantec.com/business/support/index?page=content&id=TECH147682

 

Note:

It is fixed in EV 9.0.2 client (which of course should be what you’re rolling out to clients now anyway, right?)

It is fixed in a 9.0.1 Cumulative Client hotfix.  Unfortunately the one in the technote is not correct (it points to an “old” Cumulative Client), so go for :

http://www.symantec.com/business/support/index?page=content&id=TECH158130

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