Reported to us a few days is an issue affecting the Enterprise Vault 9.0.2 Outlook Addin. The issue is that when you get the “shortcut” opened, rather than the full item (and there are quite a few reasons why that happens sometimes) the banner at the top contains the text “Click here to view the original item”, but it doesn’t work.
Here is a screenshot highlighting the non-clickable bit :
Again this is something to be aware of, and might be something you wish to pass on to your end users.
The part below that saying “This message has been archived. View the original item” DOES work correctly – if you have shortcut configured to include that.