Some really cool stuff on email etiquette :
I looked for some good stuff to share because :-
a) I write and send too many emails
b) The power of the negativeness is very high in everything that I read
I wanted to learn to control, or at least understand and acknowledge both of these, and the articles give some really simple ideas of how to improve things, and you feel better afterwards.
The one I implemented today is communication action steps first (from the second link). It’s awesome.
And to top it all, I’ve installed this : http://tonecheck.com/beta