Whilst waiting for my repair chap today, I made the (fatal?) mistake of calling our IT Helpdesk to get a new software token for VPN usage.
After 30 minutes of being on hold, I got validated by the support person (the employee ID stuff, and what not), and then got disconnected! D’oh… I waited 5 minutes, they didn’t call back.
I called them back.. 50 minutes on hold, before I spoke to someone, then 15 minutes of faffing about, and I now have a new working token.
It’s a good job I had nearly 2 hours to spare 😉
This afternoon 3:30pm came and went, without my little repair chap. At about 4:15pm I called them, and said that I was about to leave for the day, so even if the guy turned up, he’d either have to diagnose and replace the parts in 5 minutes, or I’d be gone, and he can’t stay on his own. They asked when I wanted a “repeat” visit, so I said tomorrow morning. They couldn’t give me a time yet though.
About 5 minutes later I got a call from the repair chap, in our car park! He said he’d spoken to the office, and understood that I was leaving, but wanted me to take a replacement screen from him, so whoever visits tomorrow at least has the spare “part”. He seemed like a nice chap when I went down to meet him… and now I’ve got the new screen in a box on my desk. He estimated it would take 30-45 minutes to replace.
Now, I have to wait till tomorrow, and I need to ring the repair firm (again) to ask roughly when in the morning, the chap might be arriving.
More fun to come 🙂