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In the past version numbers within Enterprise Vault were pretty straight forward. You had the base release, and service packs. Sometimes people would have hot fixes, but that usually affected a handful of files. It all got a bit more complicated with the introduction of the Cumulative Hotfixes. And worse, it’s not easy any more to find out what specifically is installed. Let’s take a few examples:
Quite often end-users make use of Virtual Vault to archive things that they no longer need in their mailbox. How do they do this? What happens to the Virtual Vault files? Let’s see…
A few weeks ago I helped on a forum post on the Symantec Connect forums (If you’re an EV person, and don’t use those forums, you should!). The issue was about the ‘typical’ secretary/manager relationship that exists in many companies around the world, and the issue related to restoring items.
From time to time you may get into a situation where indexing in Enterprise Vault is lagging behind. It happened to me just the other day when ingesting a large amount of data into some test archives. I’m sure of the exact trigger, but the net result was that the indexing service stopped. This didn’t immediately cause me an issue, because the data was still added to the archive. But searching for the data was a bit tricky!
This can happen in a production environment too. Perhaps it’s something you’ve encountered, or had escalated to you from the IT Helpdesk?
Often when looking at test labs and data in mailboxes including data that has been archived by Enterprise Vault you need to perform blanket searches. This often helps verify that Enterprise Vault is alive and listening to your requests. How you do this has changed a tiny bit with Enterprise Vault 11.0.